IT Engineering Support
// Role Summary
Join BAE Systems as an IT Engineering Support professional, managing onboarding processes, coordinating services, and driving process improvements in a hybrid environment across multiple UK locations.
// Key Responsibilities
- Manage and coordinate IT user onboarding and account lifecycle activities.
- Serve as a liaison between business users, support teams, and service providers.
- Identify and implement continuous process improvements for enhanced service delivery.
- Utilize Microsoft Excel, Jira, and Confluence for tracking and management.
- Requires existing Security Check (SC) clearance; Developed Vetting (DV) is desirable.
// Role Specification
IT Engineering Support
We are seeking an IT Engineering Support professional to manage critical onboarding processes and drive service coordination. This role offers a hybrid working model, requiring 2 days per week in the office, with flexible arrangements available. You will be based in Leeds, Gloucester, Frimley, or London.
What you’ll be doing
- Onboarding Management: Proactively manage onboarding requests, coordinate account setup, configuration, testing, and verification for new starters. Work closely with support and technical teams to ensure timely completion and manage account disablement for departing personnel. Track and report on onboarding progress and maintain accurate records.
- Service Coordination and Stakeholder Engagement: Act as a key point of contact between business users, support teams, and service providers. Facilitate communication to resolve onboarding and access-related issues, monitor service request fulfilment, and escalate issues as needed. Coordinate activities across multiple teams to achieve service delivery objectives.
- Continuous Process Improvement: Maintain and update onboarding and support process documentation. Review existing processes to identify opportunities for efficiency improvements. Engage with technical and support teams on service offering changes and contribute to initiatives that enhance service quality and user experience.
Your skills and experiences
Essential
- Experience in a business support, PMO support, service support, or administration environment.
- Understanding of user onboarding and account management processes.
- Proficiency in Microsoft Excel for tracking, reporting, and data management.
- Experience with Jira and Confluence for workflow management and documentation.
- Existing Security Check (SC) clearance.
Desirable
- Experience working within secure or regulated environments.
- Knowledge of Continuous Process Improvement methodologies and practices.
- Current Developed Vetting (DV) clearance.
Benefits
As well as a competitive pension scheme, BAE offers employee share plans, an extensive range of flexible discounted health, wellbeing & lifestyle benefits, including a green car scheme, private health plans and shopping discounts. You may also be eligible for an annual incentive.
Why BAE Systems?
At BAE Systems, you’ll make a real difference in an inclusive culture that values diversity, rewards integrity and merit, and empowers you to fulfil your potential. We welcome people from all backgrounds and strive for inclusive recruitment processes. If you have a disability or health condition that may affect assessment performance, please discuss potential reasonable adjustments with your recruiter.
Please be aware that many roles at BAE Systems are subject to security and export control restrictions. These restrictions can impact eligibility based on nationality, previous nationalities, and place of birth. All applicants must achieve Baseline Personnel Security Standard. Many roles require higher levels of National Security Vetting, often needing 5 to 10 years of continuous UK residency for effective vetting.