1st line IT Support Engineer
// Role Summary
Join Rheinmetall Defence UK as a 1st Line IT Support Engineer in Bristol, providing essential technical support to a growing business. This role offers a fantastic opportunity to develop your IT career within the defence sector.
// Key Responsibilities
- Provide first-line IT support and troubleshooting for a dynamic defence organization.
- Manage and maintain IT infrastructure, hardware, and software at the Bristol head office.
- Occasionally travel to other UK sites to support deployments and projects.
- Utilize your expertise in Microsoft 365, Windows, Active Directory, and cloud systems.
- Must hold or be eligible for UK Security Check (SC) clearance.
// Role Specification
About the Role
Rheinmetall Defence UK Ltd is seeking an energetic and self-motivated 1st Line IT Support Engineer to join our growing team at our Bristol location. Reporting directly to the IT Support Manager, you will play a crucial role in providing vital technical support for the ongoing IT needs of the business. This strategic position requires first-line technical skills to support the transition and drive the long-term growth of our Information Management & Technology (IM&T) division.
The primary location for this role is our Bristol head office, with occasional UK travel required to support our other group sites.
Position Responsibilities
- Act as the initial point of contact for local IT issues, providing troubleshooting and low-level fixes, and supporting escalations as required.
- Help manage and maintain the primary IT infrastructure, server rooms, and localized hardware & software assets at the Bristol office.
- Occasionally travel to secondary Rheinmetall Defence UK facilities to support deployments, upgrades, and local infrastructure projects.
- Identify operational bottlenecks and proactively implement modern IT solutions to support a rapidly expanding user base.
- Help develop and maintain core IT processes and policies that comply with internal guidelines and security requirements.
- Ensure adherence to policies, processes, procedures, and best practices throughout the delivery of IT services, including educating users on compliance and cyber security rules.
What We're Looking For
- Strong background operating in a 1st line systems administration or infrastructure support role.
- Knowledge of Microsoft 365 environments, Windows, Active Directory, Group Policy, Cloud systems, and Intune.
- Experience with ITIL and ITSM platforms like ServiceNow.
- Experience managing and supporting applications, Entra/Azure/Microsoft Intune, Power Platform, Automation/Optimization, Security stacks, SharePoint, 365 Environments, Teams, Exchange Online, AI Integration, and ServiceNow.
- A strong IT background with demonstrable experience in an IT department or MSP, ideally with corporate IT experience.
- Excellent relationship management skills with the ability to engage, negotiate, and manage key stakeholders and suppliers.
- High energy, strong self-motivation, and a flexible mindset.
- Must hold, or be fully eligible to obtain, UK Security Check (SC) clearance.
- Full UK driving licence.
What We Offer
- An opportunity to join at an exciting time of company growth.
- A competitive salary with an annual performance-based incentive.
- 25 days holiday, with the option to buy an additional 5 days.
- Matched contribution pension scheme.
- Private Medical cover.
- Salary sacrifice benefits, including cycle to work and EV schemes.
- Flexible working hours with a split between home and office.