STAGE 2027 - Stagiaire en Amélioration continue dans la logistique (F/H)

Intern in Continuous Improvement in Logistics (M/F)

Are you ready to spread your wings and begin an exciting adventure? Join Airbus Commercial at our Toulouse site for a unique 6-month internship opportunity.

You will become part of an international team within the 'Hub Operations Toulouse' department, responsible for managing a significant logistics subcontracting contract. This involves overseeing over 200,000 m² of logistics space, 1,000 logisticians, and 40 trucks, distributing 60,000 parts weekly across all Airbus programs. This internship is an exceptional chance to apply your academic knowledge in a challenging, real-world professional setting, with dedicated training and support from the Airbus team.

Your Role and Responsibilities:

Under the guidance of your supervisor, you will contribute to the continuous improvement of an efficient support service aimed at assisting internal customers. Your key responsibilities will include:

• Understanding the operational challenges and demands of the support service (serving 13 people processing 30,000 requests annually).
• Analyzing incoming requests and the effectiveness of provided solutions.
• Developing comprehensive analyses to enhance the support service's efficiency in terms of cost, quality, and lead time.
• Extracting and publishing key performance indicators for the service.
• Creating new indicators to reduce request volume and expedite resolution, aligning with the logistics provider contract.
• Assisting in the resolution of requests through curative and corrective actions.
• Conducting root cause analyses for recurring issues and implementing preventive actions.
• Contributing to gradual improvements in the request resolution process.
• Engaging with requesters to communicate service improvements, gather feedback, and support change management.
• Updating relevant documentation for both customers (user guides, leaflets) and the support service (procedures).
• Developing tools to assist users in drafting requests and selecting appropriate forms.
• Preparing materials for weekly service reviews.
• Creating communication processes and tools to inform stakeholders about the support service's activities.
• Contributing to the development and structuring of a knowledge base.

Skills and Prerequisites:

You are currently pursuing a Master's degree (Bac +4/5) in General Engineering, Business, Information Systems Management, or Logistics, and seeking a 6-month internship to validate your degree or as part of a gap year.

You possess:

• Prior experience with a customer support service.
• Proficiency in tools such as SAP and office suites (Google Suite, Microsoft).
• Knowledge of project management principles.
• A strong interest in industrial sectors.
• Qualities such as rigor, curiosity, autonomy, proactivity, strong interpersonal and communication skills, adaptability, and analytical/synthesis capabilities.

Language Skills:

• English: Intermediate
• French: Negotiation level

Travel may be required depending on specific opportunities.

Selection Process:

Our selection process involves an initial application review by a recruiter, followed by a pre-recorded video interview. Shortlisted candidates will then proceed to interviews with the hiring manager and supervisor.

Company Benefits:

Airbus is committed to employee well-being, offering competitive compensation, comprehensive healthcare, and diverse professional growth opportunities. Learn more at https://www.airbus.com/en/careers/life-at-airbus/reward-and-benefits.

Additional Information:

Please be prepared to provide your educational institution's details, exact internship dates, and an internship agreement certificate from your school upon application.

This position requires eligibility for a security clearance.