Service Lifecycle Management (SLM) SME
// Role Summary
Join MBDA as a key SLM Tool Expert, bridging Customer Service Support and technical development to manage critical in-service configuration and maintenance information. Drive platform evolution and ensure user empowerment in a dynamic, hybrid working environment.
// Key Responsibilities
- Act as the primary expert for the Service Lifecycle Management (SLM) tool.
- Translate operational requirements into technical specifications for platform evolution.
- Chair Community Change Boards (CCBs) and manage third-party deliverables.
- Provide primary operational support and enablement to the SLM tool user base.
- Contribute to a digital roadmap focused on service lifecycle management.
- Support critical business systems including SAP and NTIP/Matrix integration.
// Role Specification
Role Overview
MBDA is seeking an expert to act as the critical bridge between Customer Service Support operations and technical development partners, focusing on the Service Lifecycle Management (SLM) tool. This role is central to our digital roadmap and ensures the peak operating performance and business continuity of our back-office architecture.
About the SLM Tool
The Service Lifecycle Management (SLM) tool is a foundational component of our back-office architecture. It is designed to centralize and harmonize in-service configuration and maintenance information, serving as the "single source of truth." This new, iterative solution standardizes processes and terminology across the Group and its various programs. Its primary purpose is to manage and control in-service configurations, providing end-to-end support for product lifecycle configuration and critical maintenance activities like Technical Events, Retrofit Campaigns, and Mid-Life Reviews (MLRs).
Future Evolution
As the SLM tool evolves, it will incorporate advanced visual KPIs, dashboards, and monitoring features. It will also interface with critical business systems, including data import/export functionality with SAP and NTIP/Matrix.
Key Responsibilities
Operational Support & Enablement
- Serve as the primary point of contact for the SLM toolset.
- Ensure the current user base is fully supported and empowered.
Platform Evolution & Development
- Lead the evolution of the SLM platform.
- Chair Community Change Boards (CCBs).
- Translate operational requirements into technical specifications.
- Ensure third-party deliverables align with the complex configuration needs of the UK user base.
What We Offer
Working Arrangements
- Dynamic (hybrid) working: We endeavor to offer hybrid working arrangements.
- Flexible working: We welcome applicants looking for flexible working arrangements.
Financial & Benefits
- Salary: Up to 45k, dependent on experience.
- Company bonus: Up to £2,500 (based on company performance).
- Pension: Maximum total contribution (employer and employee) of up to 14%.
- Overtime: Opportunity for paid overtime.
- Flexi Leave: Up to 15 additional days.
- Healthcare Cash Plan: Option to claim cash back on everyday healthcare expenses.
Wellbeing & Family Support
- Enhanced parental leave: Up to 26 weeks for maternity, adoption, and shared parental leave, with enhancements for paternity, neonatal leave, and fertility treatments.
On-Site Facilities
- Fantastic site facilities including subsidised meals and free car parking.