Service Delivery Manager – Integrated Logistics Support (ILS)

About the Role

Join a team delivering the next generation of secure military communications satellites for the UK Ministry of Defence, playing a critical role in protecting national security in an increasingly contested space environment. This position contributes to significant investment in the North East space sector, supporting high-skill jobs and advanced manufacturing.

This is an opportunity to work on mission-critical technology, develop cutting-edge skills, and build a meaningful career with lasting impact.

The Role:

We are seeking an experienced Service Delivery Manager - ILS to lead supportability and through-life support delivery for a complex defence programme based in Havant. Reporting to the Programme Manager, you will ensure supportability is designed into the solution from the outset and enable responsive, effective in-service support throughout the programme lifecycle.

As the primary interface with MoD stakeholders, partner organisations, and internal teams, you will lead the delivery of Integrated Logistics Support (ILS) and Post Design Support (PDS) activities within a multi-contractor defence environment. This role combines programme delivery, customer engagement, and technical leadership, requiring you to lead a small team of ILS and PDS specialists while collaborating across engineering, logistics, and programme functions.

At the programme's outset, you will be instrumental in establishing the support delivery framework and implementing all ILS and PDS activities associated with the Integrated Support Plan, Supportability Case, associated element plans, and ongoing in-service support deliverables.

Key Responsibilities

• Act as the primary interface for MoD stakeholders and partner organisations on ILS and support delivery matters.
• Lead the planning and delivery of Integrated Logistics Support (ILS) and Post Design Support (PDS) activities across the programme lifecycle.
• Support development and delivery of the Integrated Support Plan, Supportability Case, and associated element plans.
• Establish collaborative relationships across customer, supplier, and internal teams to ensure successful programme outcomes.
• Deliver proactive and agile responses to ongoing support and service delivery requirements.
• Ensure supportability requirements are designed into the system throughout development and in-service phases.
• Lead or oversee: Supportability Analysis, Logistics Readiness activities, Software lifecycle support, Technical documentation delivery, Obsolescence management services, Disposal analysis and management, Availability, Reliability & Maintainability (AR&M) analysis, DRACAS activities and reporting, Logistics demonstrations, and First Point of Contact oversight for support-related activities.
• Provide leadership and direction to a small team of ILS and PDS specialists.
• Support technical decision-making and prioritisation across support delivery activities.
• Promote collaborative working practices across engineering, logistics, and programme teams.
• Drive continuous improvement and best practice within supportability and service delivery activities.

Required skills, qualifications and experience

• UK Citizenship with current SC clearance, or the ability to obtain SC clearance.
• Proven experience delivering Integrated Logistics Support (ILS), Product Support, Supportability Engineering, or Service Delivery within complex defence, aerospace, or government programmes.
• Experience working across CADMID/T lifecycle phases.
• Strong understanding of defence supportability standards and processes, including: DEF STAN 00-600 Integrated Logistics Support, Defence Logistics Framework, Knowledge in Defence (KiD), DRACAS, FMECA, and Support Options Matrix.
• Experience leading multidisciplinary teams within customer-facing environments.
• Strong stakeholder management skills with the ability to operate effectively across customer, supplier, and partner organisations.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work effectively in a fast-paced and evolving programme environment with minimal supervision.
• Demonstrated leadership, initiative, and problem-solving capability.

Desirable Experience:

• Experience with ILS requirements verification and Support Maturity Levels.
• Knowledge of lifecycle product support methodologies.
• Previous experience supporting space and/or ground systems programmes.
• Experience working within MoD or defence prime contractor environments.