Mobile Field Service Representative
// Role Summary
Join Rolls-Royce Defence as a Mobile Field Service Representative, resolving maintenance challenges for combat and transport aircraft in deployed locations globally. This role requires extensive knowledge of aerospace regulations and aircraft propulsion systems.
// Key Responsibilities
- Resolve on-wing and deployed maintenance repair and overhaul (MR&O) challenges in the field.
- Ensure RA4800 MAA and HSE regulatory compliance during deployments.
- Proactively identify customer field support requirements and drive issues to resolution.
- Maintain strong customer relationships across military and contractor organizations.
- Requires ability and desire to work in deployed UK or overseas locations for extended periods.
- An RAF or Defence industry aircraft maintenance background with previous signatories or authorisations is highly desirable.
// Role Specification
Job Title: Mobile Field Service Representative
Defence Deployed Services are searching for a new ‘Mobile’ Field Service Representatives to work across the Combat and Transport product space. This role will have a “home” location in Bristol but will initially deploy to either RAF Coningsby or Qatar dependent upon experience and capability. This will be for an initial period of 2 years with possibility for extension subject to customer requirements. Opportunities to deploy to other locations are possible.
Defence Mobile FSRs are deployed on long term assignments in collaboration with Global Mobility to customer locations around the world. The ability and desire to work in deployed locations in the UK or overseas, either as a standalone Field Service Representative or as part of a multi-disciplinary team, is a key requirement.
What you will be doing:
In this role you will help resolve on wing and deployed maintenance repair and overhaul (MR&O) challenges in the field, aligned with customer contracted services. You will also:
- Put safety first in everything you do.
- Proactively identify customer field support requirements, establishing routes to success such that aircraft can continue operation.
- Collaborate with the wider Deployed Services function to ensure RA4800 MAA and HSE regulatory compliance during your deployments to deliver safe maintenance.
- Help maintain customer satisfaction, including proactive driving of issues to resolution.
- Maintain in service customer relationships across various levels across the military and other contractor organisations.
Who we’re looking for:
At Rolls‑Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.
- Extensive knowledge of Aerospace safe maintenance regulations.
- A customer first, responsive and flexible attitude with a desire to travel.
- Experience of aircraft propulsion (Gas turbine) field maintenance, repair and overhaul (MR&O).
- A desire to make a difference and establish the next generation of Rolls‑Royce deployed services.
- An RAF or Defence industry aircraft maintenance background with previous signatories or authorisations is highly desirable.
To work for Rolls‑Royce Defence, an individual must be able to hold Security Check (SC) clearance. Rolls‑Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national.