// Role Summary
MBDA España seeks a Field Support Engineer in Madrid to provide technical maintenance and support for systems and ammunition, ensuring operational readiness and customer satisfaction.
// Key Responsibilities
- Provide comprehensive field and back-office technical support.
- Execute testing, maintenance activities, and produce technical reports.
- Act as the technical interface with the customer at the maintenance level.
- Deliver training courses in Spanish or English.
- Requires previous field support experience in a technical engineering environment.
- Must be a Spanish citizen or dual national, fluent in Spanish and English (C1).
// Role Specification
Field Support Engineer - MBDA España
MBDA España is seeking a Field Support Engineer to join the Customer Support and Services Technical Assistance (CSS TA) area. This role is crucial for executing all technical maintenance tasks to ensure systems and ammunition operational readiness, while maximizing customer satisfaction.
What you'll do:
- You will be accountable for all testing, back-office technical support, technical support to firing exercises, and technical CSS maintenance activities.
- You will be responsible for the production of all necessary test results, technical studies, and technical analysis reports.
- Reporting to the Head of CSS, you will serve as the technical interface with the customer at the maintenance level.
- You will provide both in-site and back-office support.
- Ensure compliance with all Quality and Configuration requirements, and complete all documents in English unless otherwise specified. Reporting is a key aspect of this role.
- Provide CSS technical support within projects when needed, under the direction of the Head of CSS and/or the CSS Project Manager.
- Deliver necessary Training Courses to the customer, in Spanish or in English as required.
What we're looking for:
- Previous field support experience within a technical engineering environment.
- Strong communication skills, including reporting and co-operation with internal and external partners.
- Ability to understand and work with customers to build strong relationships.
- Strong command and understanding of the English language for working with technical documents and delivering training.
- Willingness to undertake Spain and European travel.
About MBDA:
MBDA is a leading defence organisation dedicated to supporting the Armed Forces who protect our nations. We partner with governments to defend freedom and are proud of the role we play.
We foster an inclusive environment with employee-led networks covering Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability, and more. We recognize that everyone is unique and encourage you to speak to us if you require any advice, support, or adjustments.