// Role Summary
Join QinetiQ as a Field IT Support Engineer in Malvern, playing a crucial role in providing hands-on technical support across the UK to ensure colleagues can deliver critical work with cutting-edge technology.
// Key Responsibilities
- Provide essential onsite IT support and technical troubleshooting across multiple QinetiQ locations.
- Resolve hardware, desktop, and infrastructure incidents and service requests.
- Build, deploy, and maintain end-user devices and associated equipment.
- Support network infrastructure with basic patching and connectivity checks.
- Manage personal workload and ticket queue, adhering to ITIL practices.
- Requires a full UK Driving Licence and eligibility for SC Security Clearance.
// Role Specification
Field IT Support Engineer
Are you ready to be part of the future? At QinetiQ, we are creating tomorrow by empowering and protecting lives through cutting-edge defence technology and ground-breaking innovations. Join us as a Field IT Support Engineer at our Malvern site and work with brilliant minds on advanced technology.
The Role
As a Field IT Support Engineer, you will be the hands-on technical expert ensuring QinetiQ colleagues across the UK have the necessary technology and support to perform critical work. You will resolve issues that cannot be fixed remotely, providing support across a diverse range of sites and technologies.
Your day-to-day responsibilities will include:
- Providing onsite IT support and technical troubleshooting across QinetiQ locations.
- Investigating and resolving hardware, desktop, and infrastructure-related incidents and service requests.
- Building, deploying, and maintaining end-user devices and associated equipment.
- Supporting network infrastructure through basic patching, connectivity checks, and equipment installation.
- Managing and prioritising your own workload and ticket queue in line with ITIL practices.
- Collaborating with wider IT teams and escalating issues where appropriate.
Essential Experience
- Experience working within an IT Support, Desktop Support, Infrastructure Support, or Field Service environment.
- Strong troubleshooting and problem-solving skills across a broad range of IT technologies.
- Experience supporting Windows desktops, laptops, peripherals, and end-user devices.
- Experience working with ticket management systems and service delivery processes.
- Ability to work independently and manage competing priorities.
- Willingness to travel regularly and work across multiple UK locations.
Essential Qualifications
- Full UK Driving Licence.
- Eligible to obtain and maintain SC Security Clearance.
- Relevant IT qualification, apprenticeship, degree, or equivalent practical experience.
We value diversity and welcome applicants from various backgrounds and educational paths, provided you demonstrate the required experience and a willingness to learn.
This role is 37 hours per week, based at our Malvern site, with regular travel to other QinetiQ and customer sites. The Malvern facility is a hub for electronic warfare, surveillance, and complex system integration, significantly contributing to the UK’s defence capabilities by developing technologies for military and civilian applications.
Please note that all applicants must be eligible for SC clearance as a minimum.
Why Join QinetiQ?
QinetiQ is growing into new markets, making it an exciting time to join. Our success is driven by our appetite for innovation and the courage to tackle complex challenges. You'll experience a unique working environment where diverse teams collaborate openly to discover new ways of solving problems. We foster an inclusive environment where you can be authentic, feel valued, and realise your full potential. Visit our website to learn more about our culture: www.qinetiq.com/en/careers/life-at-qinetiq
Our Benefits
- Matched contribution pension scheme with life assurance.
- Generous holiday allowance with the option to purchase additional days.
- Options for Health Cash Plan, Private Medical Insurance, and Dental Insurance.
- Employee discount portal offering savings on Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets, and more.
- We proudly support the Armed Forces community, honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme.
- Volunteering opportunities to support charities and the local community.