Technology Specialist Collaboration Solutions M/F
// Role Summary
Airbus Defence and Space is seeking a Technology Specialist for their Collaboration Solutions department to manage and deliver digital collaboration services in a high-security defense environment.
// Key Responsibilities
- Manage end-to-end service delivery for collaboration solutions like SharePoint and Jira/Confluence.
- Ensure compliance with SLAs and KPIs, defining corrective actions for deviations.
- Maintain technical expertise and lifecycle management of collaboration tools.
- Translate business needs into IT requirements and manage service operation budgets.
- Requires Master's degree, 5 years IT service management experience, and strong collaboration skills.
// Role Specification
About the Role
Airbus Defence and Space is undergoing a significant digital transformation and is looking for talented individuals to join their Collaboration Solutions department. This role is crucial in supporting, enabling, and delivering a diverse range of technological solutions and services to their customers, operating at the intersection of business users, the digital organization, and technical support teams.
Key Responsibilities
The Technology Specialist will be responsible for both Service Delivery Management and as a Technology Specialist within the Collaboration Solutions team. Key responsibilities include:
- Enabling cross-country teamwork on restrictive data through trusted, compliant digital platforms.
- Supporting collaboration with external partners within the Extended Enterprise framework.
- Providing integrated knowledge management and agile project & portfolio collaboration, linked to software configuration management and end-to-end traceability.
- Fostering ideation, learning, and problem-solving through collaborative environments.
Service Delivery and SLA Governance
- Own and manage end-to-end service delivery for assigned collaboration services.
- Monitor, report, and ensure compliance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Define and execute corrective actions in case of SLA deviations in agreement with Product Owners.
- Ensure services consistently meet or exceed customer expectations.
Technical Service Ownership
- Maintain a strong technical understanding of collaboration solutions (e.g., SharePoint, Jira/Confluence) and related services.
- Support continuous maintenance and lifecycle management of tools to ensure stability, performance, and security compliance with internal policies and standards.
- Translate requirements from the customer into business requirements.
Service Coordination, Financial and Cost Management
- Coordinate with product owners, infrastructure teams, and external providers.
- Act as a local point of contact for service-related topics.
- Drive communication, reporting, and alignment across stakeholders.
- Manage and control the service operation budget.
Skills and Experience Required
- Master's level (or equivalent) in Computer Science or a related discipline.
- 5 years of experience in IT service management within complex environments.
- Practical knowledge of SharePoint, Atlassian products (Jira/Confluence, plug-ins).
- Functional knowledge of Engineering, Operations, and Services business in IT.
- Good understanding of Active Directory, networking fundamentals, and IT architecture principles.
- Solid understanding of end-to-end service lifecycle management.
- Familiarity with IT project management frameworks and governance processes.
- Strong capabilities in requirements engineering and management, translating business needs into structured IT requirements.
- Strong cross-functional collaboration and communication skills.
- Ability to negotiate and align in multi-stakeholder environments.
- Basic understanding of the security context, including international, transnational, and local regulatory requirements.
- Willingness and curiosity to learn new technologies and solutions.
- French and English language skills at a negotiation level.
Security and Compliance
Given the nature of defence business, this position requires an awareness of potential compliance risks and a commitment to act with integrity. The company serves customers like NATO, OCCAR, and MMF, necessitating a higher level of security awareness.
About Airbus Defence and Space
Airbus Defence and Space SAS is committed to achieving workforce diversity and creating an inclusive working environment. They welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. Flexible working arrangements are fostered to stimulate innovative thinking.