2nd Line Support Engineer
// Role Summary
Join QinetiQ as a 2nd Line Support Engineer in Hereford, supporting a major Ministry of Defence programme with cutting-edge technology. This role offers a fantastic opportunity to work within a newly formed team on an exciting five-year contract.
// Key Responsibilities
- Provide high-quality 2nd line support for IT systems, infrastructure, applications, and services.
- Resolve incidents, perform system maintenance, and implement changes in a highly secure environment.
- Collaborate with customers, vendors, and internal engineering teams.
- Requires current Developed Vetting (DV) clearance.
- Excellent benefits package including pension, holiday allowance, and more.
- 37-hour work week based at the Hereford customer site.
// Role Specification
About the Role
Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow; we are creating it. From cutting-edge defence technology to ground-breaking innovations, our mission is to empower and protect lives. Join us as a 2nd Line Support Engineer at our customer’s Hereford site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.
As an L2 Support Engineer, you'll play a key role in delivering high-quality 2nd line support across a diverse range of IT systems, infrastructure, applications, and services. This is a rare opportunity to join a newly formed team supporting a major Ministry of Defence programme as QinetiQ embarks on an exciting new five-year contract.
Day-to-day, you'll provide technical support, incident resolution, system maintenance, and change implementation while working closely with customers, vendors, and internal engineering teams. You'll help maintain the availability, security, and performance of critical systems operating within a highly secure environment.
Your Responsibilities Will Include:
- Resolving incidents and service requests across a broad range of IT services and technologies.
- Supporting system administration, maintenance, patching, and configuration activities.
- Working closely with customers, third-party suppliers, and internal support teams to ensure timely issue resolution.
- Implementing technical changes in accordance with established change management processes.
- Producing accurate technical documentation, reports, and operational procedures.
- Willingness to be part of the outside hours rota.
Essential Experience:
- At least 3 years' experience in an IT Support, Infrastructure Support, or 2nd Line Support role.
- Experience administering and troubleshooting Windows and/or Linux environments.
- Strong understanding of networking fundamentals including TCP/IP, DNS, routing, switching, and firewalls.
- Experience patching, maintaining, and supporting enterprise systems and infrastructure.
- Experience using ITSM and Service Desk tools within an ITIL-aligned environment.
- Understanding of cloud computing concepts and modern IT operational practices.
Essential Qualifications:
- Current DV (Developed Vetting) clearance.
- Minimum of 3 years' professional IT support experience.
- Experience working within highly secure or restricted environments.
- All applicants must be willing to go through DV Clearance.
We value difference and we don’t have a fixed idea when it comes to background or education. Provided you can show the required level of experience and willingness to learn, then we would like to hear from you.
Working Hours and Location:
This role is 37 hours per week, based at our customer’s Hereford site, 5 days per week.
Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines, and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued, and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture: www.qinetiq.com/en/careers/life-at-qinetiq
Our Benefits:
- Matched contribution pension scheme, with life assurance.
- Generous holiday allowance, with the option to purchase additional days.
- Options to join Health Cash Plan, Private Medical Insurance, and Dental Insurance.
- Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets, and much more.
- Proud supporters of the Armed Forces community, honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme.
- Volunteering Opportunities - helping charities and local communities.