Technical and Logistic Support

Role Overview

This role is responsible for enabling partner staff to take over the maintenance of hardware/software and support operations for the BEAM9 system. The jobholder will play a crucial part in supporting the customer's IT Administration and Production teams, ensuring seamless daily operations and facilitating communication with the maintenance and engineering teams in France.

Key Responsibilities

• Maintenance and Support: Support the Customer’s IT Administration team in daily monitoring and maintain contact with the Maintenance team in France for IT activities and hardware replacement.
• Production Support: Support the Customer’s Production team in day-to-day operations on GEOINT/IMINT activities, administration, and liaison with the Engineering team in France.
• Training and Deployment: Provide support for IT training activities and all operations in KSA, including deployment and acceptance phases.
• Continuous Improvement: Contribute to the continuous process improvement of the platform by supporting the deployment of software/hardware updates and upgrades.
• Customer Relationship Management: Participate in necessary meetings, conferences, and workshops with customers to ensure an appropriate level of service.
• Requirements Gathering: Contribute to reflecting customer expectations and requests, supporting the activity's evolving context by providing operational updates and requirements.
• Communication and Reporting: Ensure regular reviews and updates on activities to the team and program manager. Setup and maintain KPIs to monitor maintenance and support activities.
• Knowledge Management: Capitalize knowledge through documentation and procedure writing, and gathering best practices.
• Stakeholder Management: Maintain good relationships with all actors involved in the platform, including the customer, back-office, providers, and partners.
• Performance Management: Support deployment, lifetime operation, and performance management of all Maintenance Program deliverables.

Technical Requirements

• Education: Master degree in computer science.
• Experience: Successful experience in maintenance and support programs.
• Operating Systems: Ubuntu 24.04, Windows Server 2022, Windows 11, Linux (CentOS).
• Virtualization: Nutanix (AHV & NKP), Harbor, and Kubernetes.
• Storage: Ceph.
• Backup: Veeam Backup.
• Core IT Skills: Windows environment (Active Directory, DNS, DFS, GPO), basic network devices and concepts (IP, DNS, firewall, routing).
• Additional IT Skills: DELL servers, Cisco hardware, ESET antivirus, Stormshield/Opensense firewall, PKI (EJBCA), Ansible.
• Databases (Plus): Postgresql, MySQL, Elastic search.
• Cloud Technology (Plus): Docker, Kubernetes.
• IMINT/GEOINT: Understanding of IMINT/GEOINT tradecraft and geospatial software (I4D, SOCET GXP).

Languages

• English (mandatory)
• Arabic (mandatory)
• French (a plus)

Soft Skills

• Strong communication skills adaptable to a multicultural environment.
• Ability to learn and understand complex technical subjects.
• Analytical skills to simplify complex topics.
• Ability to manage multiple activities in parallel.

This position is contingent upon obtaining the required security clearance and requires an awareness of compliance risks and a commitment to act with integrity.