ServiceNow Business Analyst
// Role Summary
We are seeking a ServiceNow Business Analyst to act as the interface between business stakeholders and the ServiceNow Product team, driving improvements to processes and workflows on the ServiceNow platform. This hybrid role offers a fantastic opportunity to pioneer progress and protect what matters most.
// Key Responsibilities
- Act as the interface between business stakeholders and the ServiceNow Product team.
- Investigate business situations and identify opportunities for process and workflow improvements.
- Gather, document, and articulate complex business requirements for development teams.
- Perform requirements analysis and user acceptance testing.
- Develop models and diagrams to represent data requirements.
- Experience working in an IT Business Analysis environment with Agile methodologies.
// Role Specification
Join BAE Systems as a ServiceNow Business Analyst and play a pivotal role in shaping the future of our digital services. You will be the crucial link between business stakeholders and our ServiceNow Product Team, ensuring that our platform effectively supports business needs and drives tangible outcomes.
About the Role:
As a ServiceNow Business Analyst, you will be responsible for investigating business situations, gathering comprehensive information, and identifying opportunities for process and workflow enhancements on the ServiceNow platform. You will clearly articulate these requirements to the ServiceNow Product Team for development and implementation, ensuring effective solutions are delivered. This role involves applying analytical techniques, documenting processes, and conducting user acceptance testing, all while explaining complex technical concepts to non-technical users.
Core Duties:
- Collaborate with cross-functional stakeholders to define business requirements that deliver value on the ServiceNow platform, managing these through the entire delivery and operational lifecycle.
- Clearly define, document, and articulate complex business requirements from stakeholders to development teams for efficient delivery and implementation.
- Validate systems, products, business processes, or services to ensure acceptance criteria are fully defined.
- Investigate business situations with stakeholders to define recommendations for improvement actions.
- Develop models and diagrams to represent and communicate data requirements and data assets.
Essential Skills:
- Proven experience working in an IT Business Analysis environment.
- Good working knowledge of Agile Business Analysis methodologies.
- Experience working with a range of Business Analysis discipline skillsets in both Waterfall and Agile methodologies.
- Experience managing multiple cross-functional stakeholders with competing needs.
- Proficiency in translating complex business requirements to non-technical stakeholders.
The ServiceNow Product Team:
Our ServiceNow Product Team is at the forefront of digital transformation, partnering with stakeholders across the business to deliver intuitive, high-value solutions. You will have the opportunity to influence our product strategy and translate innovative ideas into real-world capabilities. Working in a collaborative, forward-thinking agile environment, you'll contribute to a culture of continuous improvement, experimentation, and learning.
Why BAE Systems?
At BAE Systems, you’ll build a career with purpose and limitless possibilities. We offer lifelong learning, meaningful work, and opportunities to grow with confidence. You’ll be recognized for your contributions and enjoy rewards that support your financial and personal wellbeing, alongside a balanced lifestyle. We foster a supportive culture where you can feel a sense of belonging and pride in the difference you make.
Security and Control Restrictions:
Please be aware that many roles at BAE Systems are subject to security and export control restrictions. These may affect your eligibility based on factors such as nationality, previous nationalities held, and place of birth. All applicants must achieve Baseline Personnel Security Standard (BPSS). Many roles require higher levels of National Security Vetting, typically requiring 5 to 10 years of continuous residency in the UK.