Field Support - Land Domain Lead
// Role Summary
Lead a dynamic Field Support team in the Land Domain, ensuring excellent service delivery to domestic and export customers through effective functional management and fostering key relationships.
// Key Responsibilities
- Functional leadership of up to 15 Field Support staff in the UK and Poland.
- Drive a safety-first culture and ensure adherence to safety protocols.
- Manage performance, skills development, and daily administration for the team.
- Act as the primary escalation point for the Land team, managing high-pressure situations.
- Support business growth through estimate generation and reporting.
- Foster international collaboration with teams in the UK, France, and Italy.
// Role Specification
Functional Management & Team Leadership
An opportunity has arisen within the Field Support team for an individual to take on a Functional leadership role within the Land Domain. This role is crucial for supporting continued growth and involves forming key relationships with team members, customers, and international colleagues. You will be exposed to a broad range of challenges and be responsible for maintaining an excellent level of service delivery to both our domestic and export customers.
Key Responsibilities:
- Functional management and leadership of up to 15 Field Support Staff currently deployed in the UK and in Poland.
- Management of team performance, skills development, daily administration, and support.
- Monitoring and improving the safety of the team, ensuring all related processes and protocols are adhered to, and driving a safety-first culture.
- Supporting the growth of the CSS business by providing inputs and generating estimates as required.
- Working closely with the MBDA Global mobility team on matters regarding overseas deployments and long-term domestic assignments.
- Providing inputs to regular reporting packs and supporting progress and objectives reviews.
- Maintaining effective communication with teams deployed both in the UK and overseas, including regular face-to-face meetings and site visits.
- Serving as the first point of escalation for the Land team and raising issues with the wider Field Support Leadership chain and stakeholders (both internal and external) as required.
- Managing high-pressure situations where operational capability is critical and customer urgency is paramount.
- Handling situations where MBDA's reputation is challenged, ensuring it is maintained/enhanced through prompt and efficient customer service.
- Seeking to leverage new technologies, tools, and opportunities to enhance team service delivery and exceed customer expectations.
Working Arrangements:
Dynamic (hybrid) working: 1-2 days per week on-site (or at deployed team locations) due to workload classification.
International and domestic travel will be required to support teams in the UK and Poland, and to engage with the international Field Support improvement community, working closely with colleagues from the UK, France, and Italy.
What we offer:
- Company Bonus: Up to 21% of base salary.
- Pension: Maximum total contribution (employer and employee) of up to 14%.
- Flexible working arrangements.
- Enhanced parental leave: up to 26 weeks for maternity, adoption, and shared parental leave, with enhancements for paternity leave, neonatal leave, and fertility treatments.
- Fantastic site facilities including subsidised meals and free car parking.
- Healthcare Cash Plan: Option to claim cash back on everyday healthcare expenses.