Digital Customer Manager

Digital Customer Manager

An opportunity for a Digital Customer Manager has arisen within Airbus Defence and Space, Getafe (Madrid).

The department is in charge of framing and delivering digital tools and processes for the aeronautical operations of our customer's fleet. The team is multinational and multi-disciplinary, including engineers with expertise in airworthiness, MRO, and digital solutions, and spans across several countries, including customer locations and Getafe.

This role will focus on new solutions and customers, understanding current operations and potential improvements, specifically targeting transport programs like A400M and MRTT.

Responsibilities:

• Understand and manage the specific needs of the digital flow of aircraft configuration and maintenance data between different systems, including customer systems, to ensure the fidelity of both digital and physical aircraft, and to enable smooth and secure data sharing.
• Support and develop customer and industry needs by understanding the information processes and IS/IT Systems involved in the Maintenance of A400M/MRTT/Eurodrone/Eurofighter. Lead various related projects within the framework of system evolution and in-service support. Typical Ground Support Devices include: MDS, MOSS, Smartforce Products, PMT, IETPX.
• Contribute to the integration of these IS/IT systems with the expanding portfolio of new Smart Force tools.
• Provide input for the development of new services based on the evolution of digital tools and changing customer needs.
• Engage projects with Continued Airworthiness support (Part 145 and Part M compliance) and information security requirements where applicable.
• Job deliverables and integration targets will involve leading various technical teams, as well as planning and monitoring project schedules, costs, risk identification, and stakeholder engagement, including customers, Program Offices, and other Systems Engineering and Support Offices.
• Develop a strong understanding of customer operations and pain points, with a particular focus on aircraft operation and associated information flows, regulatory compliance (including security and commercial agreements), and impacts on fleet availability, effectiveness, and efficiency.
• Be key in the transition and evolution of the customer's operational environment, aiming to maximize the involvement of Airbus and its products in the customer's strategic decisions.

Skills:

• Education: Aeronautical or Industrial (Mechanical, Electrical, Energy) Engineering degree or a related discipline.
• Experience: Ideally 4 years or more in aeronautical operations or maintenance, with a focus on digital applications and data flows.
• Soft skills: High adaptability to work on new topics, new business, and in a networked manner.
• Languages: Professional competence in English; French or Spanish proficiency would be an advantage.
• Technical knowledge: Airworthiness, maintenance software, customer relations, information management.
• Valuable: Experience in an airline, aircraft manufacturer, or MRO; familiarity with applications and data flows. A Master's degree in business strategy, AI-analytics, aerospace, or similar fields would be a plus.

This is a permanent position with Airbus Defence and Space SAU, offering professional experience level opportunities.