AOG Resolution Manager (d/f/m)
// Role Summary
Join Satair, an Airbus Services company, as an AOG Resolution Manager in Hamburg. You will provide critical 24/7/365 operational leadership, manage high-priority customer material cases, and ensure timely delivery of aircraft spares globally.
// Key Responsibilities
- Provide 24/7/365 operational leadership and manage critical customer cases.
- Source and procure aircraft spare parts from global networks.
- Ensure on-time delivery of critical spare parts and services.
- Deliver high-quality customer responses and enhance satisfaction.
- Requires shift work, including nights and weekends.
- Must have strong customer orientation and technical documentation understanding.
// Role Specification
About the Role
We are seeking an AOG Resolution Manager (d/f/m) to join our team in Hamburg-Fuhlsbüttel, Germany. As a member of Satair, an Airbus Services company, you will be a key part of Customer Services, providing essential aircraft spares and services worldwide. Our global organization operates around the clock, with teams in Hamburg and Washington collaborating closely to manage the highest priority material cases and ensure our customers' operational readiness.
What’s In It For You
Satair offers a competitive remuneration package and a range of benefits designed to support your work-life balance and personal development. Benefits include:
- Hybrid working and flex-time arrangements
- Personalized development plans and extensive learning solutions
- Health insurance and well-being programs
Note: Local benefits may vary.
Your Contribution to the Team
In this role, you will be instrumental in ensuring seamless operations and exceptional customer service. Your responsibilities will include:
- Providing functional guidance and operational leadership during assigned shifts, acting as shift lead for complex and critical cases.
- Managing and processing customer material orders for airlines, maintenance organizations, and global customers.
- Sourcing parts from global networks, monitoring procurement activities, and initiating escalations or withdrawal processes as needed.
- Ensuring the on-time delivery of spare parts and related services, leveraging technical and commercial data.
- Delivering high-quality responses to customer requests to enhance satisfaction and communication performance.
- Balancing and prioritizing daily operational workloads, supporting shift planning and providing overviews of cross-customer activities.
- Managing shift handovers and critical case escalations effectively.
This position operates on a 24/7/365 pattern, requiring shift work that includes weekends, nights, and bank holidays. The standard work week is 35 hours, with an additional 2.5 hours due to the shift model, totaling 37.5 hours per week.
About You
We are looking for a proactive team player with a relevant degree (or equivalent qualification) in Business, Supply Chain, Logistics, Engineering, Production, or a related discipline. Essential professional experience includes logistics, supply chain, or customer service within the aviation industry. You should possess:
- A technical background with the ability to interpret technical documentation and drawings.
- Strong customer orientation, with the initiative to solve issues and deliver tailored solutions.
- A collaborative mindset, with experience in guiding, motivating, and training team members in shift environments.
- A structured and practical working style, capable of maintaining focus under pressure and meeting tight deadlines.
- Negotiation-level fluency in English, both written and spoken.
This job requires an awareness of potential compliance risks and a commitment to act with integrity.
About Satair
Satair is an Airbus Services company dedicated to providing first-class material management solutions in the aviation aftermarket. We pride ourselves on delivering excellent customer experiences around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation. As part of a growing global organization, you will join a dynamic and inclusive environment.
We welcome applications from all social and cultural backgrounds, regardless of gender, age, disability, sexual orientation, or religion.